Effective Date: 1 December 2023

Thank you for choosing FAZZ Global SA ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect and How we Collect It

1.1 Information You Provide

• Account Registration: When you create an account on our website, we collect information such as your name, email address, password, and contact details.
• Newsletter Subscription: If you subscribe to our newsletter, we collect your email address and other preferences you may provide.
• Order Information: When you make a purchase, we collect necessary information to process your order, including billing and shipping details.

1.2 Information We Automatically Collect

• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your interactions with our website, including your IP address, device information, and browsing history. Please refer to our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Processing and fulfilling your orders.
• Sending you order updates, shipping notifications, and invoices.
• Providing customer support and responding to your inquiries.
• Sending marketing communications, newsletters, and promotional offers based on your preferences.
• Improving our website and services.
• Complying with legal obligations.

3. How We Store Your Information and How Long We Keep it For

Your information is securely stored. 

We keep your information in line with our data retention policy. For example, we will normally keep your order details for a period of 10 years from the time of your purchase. This allows us to comply with legal obligations or use it where we need to for our legitimate purposes, such as managing your account and dealing with any concerns that may arise.

If we don’t need to keep information for this length of time, we may destroy, delete or anonymize it sooner.

4. Data Sharing and Disclosure

We may share your personal data with third parties in the following situations:

• Service Providers: We may engage third-party service providers to assist with various aspects of our business operations, including CRM services, email marketing, payment processing, and shipping. These service providers are contractually obligated to protect your data and use it only for the purposes specified by us.

5. Your Rights and Choices

You have certain rights regarding your personal data:

• Your right of access: You can request copies of access to the personal information we hold about you.
• Correction Your right of rectification: You can request to rectify update or correct your personal information that you think it is inaccurate. You can also request us to complete information you think it is incomplete.
• Deletion Your right to erasure: You can request the deletion of your personal data, subject to certain legal exceptions in certain circumstances.
• Your right to restriction of processing: You can ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing: You can object to the processing of your personal data in certain circumstances.
• Opt-Out: You can opt out of marketing communications at any time by following the instructions in our emails or contacting us.
• Your right to data portability - You can ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

6. Data Security

We take appropriate measures to protect your personal data, including encryption, access controls, and regular security audits. We require our staff and any third party who carries out any work for us to comply with appropriate compliance standards, including obligations to protect any information and applying appropriate measures for the use and transfer of information.

7. International Data Transfers

Some of our service providers may be located outside of Switzerland or the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. We take steps to ensure that your data is adequately protected when transferred internationally in line with applicable legal requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.

9. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us at office@fazzglobal.com.

This can be an e-mail address, phone number or postal address.

10. Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Federal Data Protection and Information Commissioner (FDPIC).

The FDPIC’s address:

Federal Data Protection and Information Commissioner
Feldeggweg 1
CH - 3003 Bern

Tel. 058 462 43 95